The professional services industry has bounced back despite ongoing economic worries. The second annual professional services benchmark report gathered insights from over 400 business leaders in Europe and the US.

It has undoubtedly been one of the strangest years in living memory. And that goes for everyone – let alone the HR market – but in the early stages of the current pandemic, it was the HR team bearing the brunt of the business panic as it stepped up more than ever to support its workforce.